Warranty Information

Baldwin has been the most trusted name in the industry for over 60 years and we are proud of our legacy of providing exceptional products and customer service. With Baldwin, you are guaranteed high-performance hardware that looks beautiful and also endures the rigors of time. We are confident in the quality and workmanship of our products and stand by our promise with the industry’s best product warranties.

Our product lines are covered by different types of warranties. Estate door hardware and home hardware, cabinet hardware, and bath accessories are covered by the Estate Warranty

Estate Warranty

Download Warranty PDF
Mechanical Warranty:

Except as otherwise provided below, Spectrum Brands, Inc., for its Baldwin® hardware brand products (“Baldwin”), warrants to the original residential purchaser (the “Purchaser”) that each Baldwin Estate product (the “Product(s)” or “Baldwin Product(s)”) shall be free of mechanical defects under normal use from the date of purchase for as long as the Purchaser occupies the residential premises upon which the Product was originally installed (“Warranty Period”). This Mechanical Limited Warranty applies only to Products purchased from Baldwin or a Baldwin authorized reseller, unless otherwise prohibited by law. Baldwin Products are legitimately sold only by authorized resellers who are required to follow Baldwin’s policies, procedures, and quality control standards. Baldwin reserves the right to reject warranty claims from purchasers for Products purchased from unauthorized sellers, including unauthorized Internet sites.

Finish Warranty:

Finish Limited Warranty: The finish on Baldwin Products (excluding Lifetime PVD Finish and living finish Products, as set forth below) is protected by a durable topcoat designed to maintain the beauty and quality of the Baldwin Product. For Baldwin Estate Products purchased with a Finish Limited Warranty other than the Lifetime PVD Finish Limited Warranty or a living finish, Baldwin warrants to the Purchaser that the finish of the Product shall be free of defects in material and workmanship from tarnishing, flaking, and discoloring for either (a) five (5) years from the date of purchase for interior use or (b) one (1) year from the date of purchase for exterior use; as long as said Purchaser occupies the residential premises upon which the Product was originally installed (“Warranty Period”). No finish warranty is offered on Baldwin living finish products, which are designed to age and improve over time. Living finishes include raw brass, oil rubbed bronze, stainless steel, and other non-lacquered or non-PVD finishes. Atmospheric conditions can cause staining and alkaline etching that varies by geography. In addition, frequent use will cause the finish to gracefully age in appearance. These finish changes are not considered manufacturing defects and are not covered by this warranty. Rather, they are indicative of normal wear and tear and reflect the essence of a living finish. Due to the nature of Baldwin living finish products, they will wear over time and may already have begun the process before reaching your home. 

For more details about your product warranty, please contact our Customer Service team