Touchscreen Popular FAQs

Popular FAQs

• How do I mute the beep sound on the deadbolt?
  To disable the beeping sound, uninstall the interior trim by removing the two screws, locate the switches on the electronic interior and slide switch # 3 to the down or off position.
• What is auto lock and how do I turn it off?
  The door indicator light on the interior trim will blink green, amber or red to indicate unlocked, locked or low battery status. To disable, uninstall the interior trim by removing the two screws, locate the switches on the electronic interior and slide switch # 1 to the down or off position.
• How do I activate or wake-up the Baldwin Touchscreen Deadbolt?
  Activate the Touchscreen Deadbolt with your palm or the back of your hand.
• How many user codes can be programmed into the Baldwin Touchscreen Deadbolt?
  Up to 16 customizable user codes for stand alone and 30 for Z-Wave version with 4 to 8 digit code length.
• What if my door is thicker than 1-3/4"?

  The Touchscreen Deadbolt as supplied will install on a 1-3/4” thick door, but Baldwin does offer a thick door conversation kit that can be purchased separately to support a door thickness of 2” to 2-1/4” thick. The item number for the conversation kit is 8421.000.TP01. Note: The Touchscreen does not support a door thickness smaller than 1-3/4”.

• What if my door is thicker than 1-3/4"?

  The Touchscreen Deadbolt as supplied will install on a 1-3/4” thick door, but Baldwin does offer a thick door conversation kit that can be purchased separately to support a door thickness of 2” to 2-1/4” thick. The item number for the conversation kit is 8421.000.TP01. Note: The Touchscreen does not support a door thickness smaller than 1-3/4”.

• What should I do if the motor sounds like it is struggling to lock or unlock the deadbolt?
  This usually happens when the batteries are dying. If you have recently changed your batteries, there may be an issue with the bolt rubbing against the strike or the door's weather stripping that is placing an additional load on the bolt and thereby draining the batteries. This requires the strike to be adjusted to ensure the deadbolt latch is operating smoothly.

  If you continue to experience an issue, please contact at 800-566-1986.

• Which Smart Home Hubs/Controllers can Baldwin Touchscreen Deadbolt connect with?
  Baldwin Touchscreen Deadbolt can connect with most Z-Wave Smart Home Hubs/Controllers on the market. With the changes in technology, our engineers are always working to update the product to function with as many systems as possible.