Baldwin Hardware warrants to the original residential purchaser (the “Purchaser”) that each Baldwin Estate product shall be free of mechanical defect for as long as the Purchaser occupies the residential premises upon which the product was originally installed. Finish Warranty:
Limited Lifetime PVD Finish™ Warranty: The Baldwin Lifetime finishes use advanced finishing technology (Physical Vapor Deposition) to create a finish highly resistant to the effects of weather and normal wear and tear. For Baldwin products purchased with Lifetime or PVD finishes, Baldwin warrants the finish shall be free from defects in material and workmanship from tarnishing, flaking, pitting, and discoloring for the lifetime of the applicable product as long as the original Purchaser occupies the residential premises upon which the product was originally installed.
Limited Finish Warranty: The finish on Baldwin products (excluding Lifetime PVD Finish and living finish products) is protected by a durable topcoat designed to maintain the beauty and quality of the Baldwin product. For Baldwin products purchased with a Limited Finish Warranty, Baldwin warrants the finish shall be free from defects in material and workmanship from tarnishing, flaking, and discoloring for either a) five (5) years from date of purchase for interior use or b) one (1) year from the date of purchase for exterior use; as long as the original Purchaser occupies the residential premises upon which the product was originally installed.
Living Finishes: Atmospheric conditions can cause staining and alkaline etching that varies by geography. In addition, frequency of use will cause the finish to gracefully age in appearance. These finish changes are not considered manufacturing defects and are not covered by this warranty. Rather, they are indicative of normal wear and tear and reflect the essence of a living finish. Due to the nature of Baldwin living finish products, they will wear over time and may already have begun the process before reaching your home. No finish warranty is offered on Baldwin living finish products, which are designed to age and improve over time. Living finishes include raw brass, oil rubbed bronze, stainless steel, and other non-lacquered or non-PVD finishes.
For more details about your product warranty, please contact our Customer Service team