FIND SUPPORT FOR YOUR PRODUCTS

Select your product type to explore general support information.

  • Contact Us
    Need a professional?
    Our customer service phone numbers are listed here along with our inquiry form.
  • FAQ
    Frequently Asked Questions
    Have Questions? We have answers.
  • Warranty
    Peace of Mind Guaranteed
    Our customer service phone numbers are listed here along with our inquiry form.
  • Video Gallery
    Looking for step-by-step guidance?
    Learn more about our brand and our products by watching key videos. 
  • Order Now
    How to Order
    New to door hardware? Or looking for a refresher on the pieces necessary to complete your order? Let us guide you on the necessary information to place your order. 
  • Resources
    Product Literature
    If you are looking for any of our price books or product pamphlets, take a look at all of our up-to-date literatures. 
  • Case Lookup
    If you have submitted an Inquiry through our Contact Us form or recently called our Consumer Support, you probably received a case number. Please enter your email address along with this case number to view your Case status or Add comments.
  • Register a Product
    Register your product to access product warranty, receive accurate product support, and enable our customer service team to better serve your needs.
  • Product Templates
    Explore assembly diagrams, measurements and templates for Baldwin door hardware including locks, levers and mortise locks.