• How secure is my Baldwin Evolved smart lock?

    Baldwin Evolved is extremely secure, both digitally and mechanically. Baldwin Evolved uses multiple levels of encryption to increase digital security, and is continually reviewed by industry-leading independent digital security experts.
  • What if my phone battery dies?

    If your phone battery dies, you can always use the Baldwin Evolved fob or a standard key to unlock your door. You can also sign into the app on another supported smartphone, and your eKeys will be instantly transferred to it.
  • Is Baldwin Evolved compatible with Android and other smartphones?

    The Kevo app is available for iPhones 4S and above and select Android devices. Please click here to see the complete list of compatible smartphone devices. 
    Blackberry and Windows platforms are not supported at this time.
  • How can I get remote access to my Baldwin Evolved lock?

    You can get remote access with the purchase of the Kevo Plus gateway, which can be bought through the Kevo app. Remote access allows you to connect to your lock from anywhere via the internet and get alerted when your door is locked and unlocked.
  • What is the battery life of a Baldwin Evolved smart lock?

    The Baldwin Evolved lock provides multiple low battery indicators and plenty of warnings before you need to change the batteries, including notifications inside the Kevo mobile app. In the event that the batteries are not replaced in time, you will need to use your standard key to unlock the door.
    The Baldwin Evolved lock operates on 4 AA batteries, and the fob operates on one CR2025 battery. Depending on usage, the batteries should last for a year before they need to be replaced.
    Please be aware that warped doors or improperly drilled strikes can cause the lock to exert more energy and can impair battery life.
  • What happens if I lose my phone?

    Simply log into the Kevo mobile app on another smartphone or into the Kevo web portal and disable or delete your phone. You will need to use your fob or a standard key to unlock the door until you retrieve or replace your phone.
  • How can I give others access to my Baldwin Evolved lock?

    You can provide a standard key, a fob, or send an eKey to anyone you wish to have access to your lock. Make sure that eKey recipients have Kevo-compatible smartphones.
  • If my phone or fob is inside the house and someone touches the lock from the outside, will the door unlock?

    The Baldwin Evolved lock has a unique and patent-pending feature to detect if the authorized user is inside or outside of the house. Performing the calibration process on your fob or phone will test this feature and help fine tune the sensor, so there will be no accidental unlocking from an unauthorized user outside. Please refer to the Kevo app for calibration instructions under the lock setting tab.
  • Does the Kevo mobile app have to be open to unlock my Baldwin Evolved lock?

    After you launch and sign-in to the Kevo mobile app for the first time, it will continue to run in the background of your phone. You don't have to open the app every time you wish to unlock your door. When you touch the lock, it will be able to communicate with your phone even when it is locked and stored in your pocket or purse.
  • Can I use both phones and fobs with my Baldwin Evolved lock?

    You can use a mix of phones and fobs with your lock.
  • What is the Baldwin Evolved warranty?

    Baldwin’s products are backed by one of the most comprehensive warranty programs available. You can feel confident that with the purchase of Baldwin, you have selected the best quality product, backed by the best customer service available. Your Baldwin Evolved product comes with a lifetime mechanical warranty and Baldwin Estates standard finish warranty, along with a 1 year electronic warranty. You can view our full warranty statement here.
  • What is an eKey and how is it used?

    What is an eKey? An eKey is an encrypted electronic key that can be sent to friends and family with Kevo-compatible smartphones. It works just like your existing mechanical key but resides on your Smartphone. eKeys are completely free of charge. Each eKey is unique and assigned specifically to a Kevo user.
    What are the different eKey types?
    Owner eKey: When you set up your phone to work with the lock your phone will automatically receive the only owner eKey.
    Admin eKey: have full access to the lock, the lock's history, and its notifications in addition to being able to send, edit, or delete eKeys with the exception of the Owner.
    Anytime eKey: are able to lock or unlock the lock, but have no access to the lock's history, and its notifications in addition to not being able to send, edit, or delete eKeys.
  • Can I get fobs?

    Yes, fobs are available for purchase as stand-alone accessories. 
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Baldwin Evolved is now available.

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