Warranty Information

Baldwin has been the most trusted name in the industry for over 60 years and we are proud of our legacy of providing exceptional products and customer service. With Baldwin, you are guaranteed high-performance hardware that looks beautiful and also endures the rigors of time. We are confident in the quality and workmanship of our products and stand by our promise with the industry’s best product warranties.

Our product lines are covered by different types of warranties. Estate door hardware and home hardware, cabinet hardware, and bath accessories are covered by the Estate Warranty.
  • Archetypes WarrantyDownload Warranty PDF

    Mechanical Warranty:
    Baldwin Hardware warrants to the original residential purchaser (the “Purchaser”) that each Baldwin Archetypes product shall be free of mechanical defect for as long as the Purchaser occupies the residential premises upon which the product was originally installed.

    Finish Warranty:
    Living Finishes: Baldwin Archetypes’ Villa, Chateau and Craftsman hardware uses the finest silicon and white bronze available for our solid bronze casting process. This old world process produces a variety of character lines, grains and textures reminiscent of the times that inspired each collection. Skilled artisans craft and hand patina each piece to achieve a rich bronze color that is then lightly coated with wax. The natural oxide utilized to create the Patina finish product is meant to age with time and is referred to as a living finish.

    Atmospheric conditions can cause staining and alkaline etching that varies by geography. In addition, frequency of use will cause the finish to gracefully age in appearance. These finish changes are not considered manufacturing defects and are not covered by this warranty. Rather, they are indicative of normal wear and tear and reflect the essence of a living finish. Due to the nature of Baldwin living finish products, they will wear over time and may already have begun the process before reaching your home. No finish warranty is offered on Baldwin living finish products, which are designed to age and improve over time. Living finishes include raw brass, oil rubbed bronze, stainless steel, and other non-lacquered or non-PVD finishes.

    For more details about your product warranty, please contact our Customer Service team.
  • Estate WarrantyDownload Warranty PDF

    Mechanical Warranty:
    Baldwin Hardware warrants to the original residential purchaser (the “Purchaser”) that each Baldwin Estate product shall be free of mechanical defect for as long as the Purchaser occupies the residential premises upon which the product was originally installed.

    Finish Warranty:
    Limited Lifetime PVD Finish™ Warranty: The Baldwin Lifetime finishes use advanced finishing technology (Physical Vapor Deposition) to create a finish highly resistant to the effects of weather and normal wear and tear. For Baldwin products purchased with Lifetime or PVD finishes, Baldwin warrants the finish shall be free from defects in material and workmanship from tarnishing, flaking, pitting, and discoloring for the lifetime of the applicable product as long as the original Purchaser occupies the residential premises upon which the product was originally installed.

    Limited Finish Warranty: The finish on Baldwin products (excluding Lifetime PVD Finish and living finish products) is protected by a durable topcoat designed to maintain the beauty and quality of the Baldwin product. For Baldwin products purchased with a Limited Finish Warranty, Baldwin warrants the finish shall be free from defects in material and workmanship from tarnishing, flaking, and discoloring for either a) five (5) years from date of purchase for interior use or b) one (1) year from the date of purchase for exterior use; as long as the original Purchaser occupies the residential premises upon which the product was originally installed.

    Living Finishes: Atmospheric conditions can cause staining and alkaline etching that varies by geography. In addition, frequency of use will cause the finish to gracefully age in appearance. These finish changes are not considered manufacturing defects and are not covered by this warranty. Rather, they are indicative of normal wear and tear and reflect the essence of a living finish. Due to the nature of Baldwin living finish products, they will wear over time and may already have begun the process before reaching your home. No finish warranty is offered on Baldwin living finish products, which are designed to age and improve over time. Living finishes include raw brass, oil rubbed bronze, stainless steel, and other non-lacquered or non-PVD finishes.

    For more details about your product warranty, please contact our Customer Service team.
  • Commercial WarrantyDownload Warranty PDF

    Mechanical Warranty:
    Baldwin Hardware warrants to the original residential purchaser (the “Purchaser”) that each Baldwin Commercial product shall be free of mechanical defect for a period of three (3) years from date of purchase.

    Finish Warranty:
    Limited Lifetime PVD Finish™ Warranty: The Baldwin Lifetime finishes use advanced finishing technology (Physical Vapor Deposition) to create a finish highly resistant to the effects of weather and normal wear and tear. For Baldwin products purchased with Lifetime or PVD finishes, Baldwin warrants the finish shall be free from defects in material and workmanship from tarnishing, flaking, pitting, and discoloring for the lifetime of the applicable product as long as the original Purchaser occupies the residential premises upon which the product was originally installed.

    Limited Finish Warranty: The finish on Baldwin products (excluding Lifetime PVD Finish and living finish products) is protected by a durable topcoat designed to maintain the beauty and quality of the Baldwin product. For Baldwin products purchased with a Limited Finish Warranty, Baldwin warrants the finish shall be free from defects in material and workmanship from tarnishing, flaking, and discoloring for either a) five (5) years from date of purchase for interior use or b) one (1) year from the date of purchase for exterior use; as long as the original Purchaser occupies the residential premises upon which the product was originally installed.

    Living Finishes: Atmospheric conditions can cause staining and alkaline etching that varies by geography. In addition, frequency of use will cause the finish to gracefully age in appearance. These finish changes are not considered manufacturing defects and are not covered by this warranty. Rather, they are indicative of normal wear and tear and reflect the essence of a living finish. Due to the nature of Baldwin living finish products, they will wear over time and may already have begun the process before reaching your home. No finish warranty is offered on Baldwin living finish products, which are designed to age and improve over time. Living finishes include raw brass, oil rubbed bronze, stainless steel, and other non-lacquered or non-PVD finishes.

    For more details about your product warranty, please contact our Customer Service team.
  • Reserve WarrantyDownload Warranty PDF

    Mechanical Warranty:
    Baldwin Hardware warrants to the original residential purchaser (the “Purchaser”) that each Baldwin Reserve product shall be free of mechanical defect for as long as the Purchaser occupies the residential premises upon which the product was originally installed.

    Finish Warranty:
    Limited Finish Warranty: The finish on Baldwin products (excluding Lifetime PVD Finish and living finish products) is protected by a durable topcoat designed to maintain the beauty and quality of the Baldwin product. For Baldwin Reserve products purchased with a Limited Finish Warranty, Baldwin warrants the finish shall be free from defects in material and workmanship from tarnishing, flaking, and discoloring for twenty-five (25) years from the date of purchase as long as the original Purchaser occupies the residential premises upon which the product was originally installed.

    For more details about your product warranty, please contact our Customer Service team.
  • Prestige Series WarrantyDownload Warranty PDF

    Lifetime Warranty:
    This product comes with a lifetime mechanical and finish warranty to the original residential user against defects in material and workmanship as long as the original user occupies the residential premises upon which the product was originally installed. This warranty DOES NOT COVER scratches; abrasions; deterioration due to the use of paints, solvents, or other chemicals; abuse; misuse; or product(s) used in commercial applications. Upon return of a defective product to Baldwin Hardware Corporation, Baldwin may repair or replace the product or refund the purchase price. Baldwin is not liable for incidental or consequential damages. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusion may not apply to you. This warranty gives you specific legal rights and you may also have other rights that vary from state to state. If a mechanical or finish defect occurs, please call 1-877-315-7853 in the U.S. and Canada or return it to Baldwin Hardware Corporation, Consumer Services, 19701 Da Vinci, Lake Forest, California 92610.For customers outside of the U.S. and Canada, claims under this warranty must be made only to either the place of purchase or to the listed importer.

    For more details about your product warranty, please contact our Customer Service team.

Since 1946, Baldwin Has Been America's Premier Maker of Hand-Crafted Hardware